[Resolved] ICICI Bank — Card blocked for no reason

anantjain08

from Pune, Maharashtra

Address:

411028

Hi

I was recharging my
PayTM account and was shown an error message

For security reasons your Verified By Visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at Verified By Visa merchants.

To Unblock your card/login, please contact ICICI Bank Customer Care.

But, when I contacted the customer care I heard a pre recorded voice saying that the card is not blocked.
I am unable to do any online activity using my debit card **** **** **** 3587.

Please respond at the earliest.

Thank You
Shivani Negi

+1 photos

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Nov 30, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Nov 29, 2016

Updated by anantjain08 need help asap

Verified Support

Nov 30, 2016

ICICI Bank Customer Care's response Dear Customer(anantjain08),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3pczf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 04, 2017

Updated by anantjain08 Okay Thank You for the quick resolution