[Resolved] ICICI Bank — cashback amount not considered in current outstanding and late payment fees levied

Kiran Narayan

from Bengaluru, Karnataka

Address:

560040

Hi,
According to dec 20th to jan 19th 2018 statement of card ending 4012 i had outstanding of rs 5191. There was a cashback of rs 4000 on jan 24 and i paid rs1191 on feb 1st. Since cashback is credited i assumed the that rs 4000 is reduced from my outstanding balance and paid the rest amount. But customer care people are saying that that cashback will be considered only in next month billing cycle and full payment has to be made and levied late payment fees. This is highly unethical. I request you to consider this and revoke late payment fees as soon as possible.

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Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

ICICI Bank Customer Care's response Dear Kiran Narayan,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Verified Support

Feb 13, 2018

ICICI Bank Customer Care's response Dear Kiran Narayan,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ruzn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

tharanisankar

from Ernakulam, Kerala

Respected sir,
I applied for credit card in icici bank before 45 days. verification also complited but till date i dont resive any update of the card.
What is the status? An i am not able to check the application status in online
My application number is A[protected]
Thanks

Regards
Sankar R

ICICI Bank Customer Care's response, Feb 14, 2018

Verified Support

Dear Customer (tharanisankar),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ruzn_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

pahadiya233

from Gwalior, Madhya Pradesh

Sir i had made a payment of Rs.2920.00 on 3feb2018 at 1:22 pm. to my collage fee but payment had failed and my balance debited from my account.
my contact no. [protected] and my email address [protected]@gmail.com
please sir help me
please

ICICI Bank Customer Care's response, Feb 14, 2018

Verified Support

Dear Customer (pahadiya233),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Vanlalrosanga

from Dehra Dun, Uttarakhand

Dear Customer, your Account been debited with INR 354.00 on 08-Feb-18. Info: BIL*[protected]*MM Annual F.
This is what I got and I want to unsubscribe from my money instantly. I never subscribed it in the first place.

ICICI Bank Customer Care's response, Feb 14, 2018

Verified Support

Dear Customer (Vanlalrosanga),

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ruzn_03) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team