ICICI Bank — Charged for failed transaction at online website

ICICI Bank — Charged for failed transaction at online website

V V Balajayan

On 22nd jan, 2020 a transaction was done in flipkart for an amount of rs.27, 077/- which failed, but got deducted in my account and emi is also scheduled now. Checked with flipkart customer care, as per them need to approach bank for cancellation. Can you please do the needful. Actually have done the transaction again, which was successful and paying my emi. Thank you. Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. May 23, 2020 Updated by V Balajayan No option to raise via Internet banking, Phone banking, Mobile banking. It is extremely frustrating having no option to raise the concern in any of the provided facility. Complaint raised in complaints page of ICICI bank does not provide any service request number, hence not able to escalate. Please let me know, how else we can raise the transaction disputes. Thank you. Verified Support May 23, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lw7x) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Oct 25, 2020 Updated by V Balajayan 1. Amount deducted from credit card on 22th Jan, 2020. 2. Received email on the EMI conversion on 24th Feb, 2020. Reflected in March statement. 3. Due to Pandemic could not raise the concern. 4. On 6th Jul, 2020 could connect to credit card customer care phone banking and raised concern (SR[protected] 5.Submitted the documents via email to [protected]@icicibank.com and also submitted physically at the nearby ICICI bank branch. 6. On Jul 30, 2020 got information from customer support that new SR[protected] created with the comment that they did not receive documents. Though submitted. False statement. 7. Had multiple phone calls to customer care, still no action. 8. Got an email from [protected]@icicibank on Aug 7, 2020 about a new service request raised ( SR[protected]. Also will revert by Aug 12, 2020. 9. Got an email from [protected]@icicibank on Aug 12, 2020 that will revert on or before September 30, 2020. 10. Got an email from [protected]@icicibank on September 30, 2020 that will revert on or before October 20, 2020. 11. Got an email from [protected]@icicibank on October 20, 2020 that will revert on or before November 2, 2020.
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V Balajayan

1. Amount deducted from credit card on 22th Jan, 2020.
2. Received email on the EMI conversion on 24th Feb, 2020. Reflected in March statement.
3. Due to Pandemic could not raise the concern.
4. On 6th Jul, 2020 could connect to credit card customer care phone banking and raised concern (SR[protected]
5.Submitted the documents via email to [protected]@icicibank.com and also submitted physically at the nearby ICICI bank branch.
6. On Jul 30, 2020 got information from customer support that new SR[protected] created with the comment that they did not receive documents. Though submitted. False statement.
7. Had multiple phone calls to customer care, still no action.
8. Got an email from [protected]@icicibank on Aug 7, 2020 about a new service request raised ( SR[protected]. Also will revert by Aug 12, 2020.
9. Got an email from [protected]@icicibank on Aug 12, 2020 that will revert on or before September 30, 2020.
10. Got an email from [protected]@icicibank on September 30, 2020 that will revert on or before October 20, 2020.
11. Got an email from [protected]@icicibank on October 20, 2020 that will revert on or before November 2, 2020.