ICICI Bank — charged for someone else credit card

Address:

Pune, Maharashtra

Date of incidence: 1. Rs 3674.35 in 2019 (Till date and still unknown amount
Is being deducted from my account, even after
Complaint)

2. Rs 6040 in 2018

Full description: rs 9714.35 amount is deducted from my account for credit card no. : [xx6820 ] (Sorry i am not able to provide the full credit card number as it is not issued to me. Thus, not aware of this.) which is not mine. I got first notification mail on 3rd oct 2019. Then, i analysed my completed deductions of my account and came to know about the total deduction amount.

On the same day i. E 3rd oct 2019, i had mailed about this discrepancy. But received reply from icici on 12th oct from one of representative voona vikas, saying this is minimum amount due for this credit card with card no. : [xx6820 ] which is never issued to me.

I have again mailed about this fraud but i have not received any reply till now.

Thus, i have also raised complaint in rbi ombudsman for the same.

Request you to please refund the amount at earliest. (Attaching full deduction statement till 10th nov 2019)
If require to submit the detail deduction summary. Please provide working email id as here only jpeg file is allowed to upload.

Thanks