[Resolved]  ICICI Bank — Cheque dropped in drop box of ICICI ATM yet not received by concerned base branch

Address:

Ghaziabad, Uttar Pradesh

Details of my complaint are as follows: 1. On 30/9/2014 I dropped one cheque of value Rs.50000 issued from Vijaya Bank, Dwarka branch, New Delhi at one of ICICI bank ATM located in Vijay Nagar, Ghaziabad. The ATM code is STCH 9851 2. The said cheque no 235238 hasn't been credited to my account till date. To add even the Bank authorities are not aware as where the cheque has been misplaced. 3. Since last many a days I am following up with head of branch banking & head of ATM from ICICI bank but as usual they have yet not responded back. 4. Now I am being asked by Bank personnel to get the stop payment for said cheque and to get a new cheque from the party who originally issued the cheque to me. 5. Already one cheque has been bounced due to insufficient funds as the subjected cheque hasn't been credited to my account. 6. Also by 15/10/2014 few more transactions are scheduled. Who shall bear the financial loss? What about the mental trauma I am going through these days due to such irresponsible attitude of bank in rendering basic duties. Solutions needed:- 1. Bank can not only crosscheck my statement as whether I had dropped the cheque but also as when the said drop box located in ATM bearing code no STCH 9851 was opened last to collect dropped cheques with the help of CCTV footage installed in ATM. 2. Strict disciplinary actions to be taken against the person found guilty. 3. All financial losses to be compensated by bank. Other serious concerns:- 1. Why ICICI doesn't deploy needed security guards in ATMs? None of the ATMs in Vijay Nagar & Pratap Vihar have security arrangements. Why the security of customers is at stake? 2. Why licence related info, ATM branch code related info remains missing from ATMs? Is it not mandatory for banks to affix proper metal plate carrying all sorts of info? 3. Why the basic VM's are not fixed in bank ATMs? No security guard, No VMs, NO license plate...how come bank ensuring that customer doesn't face any inconvenience? 4. Is bank following the time frames as being displayed in addressing the complaints or even acknowledging the complaints? Why the high profile officials mail address being displayed when they cant respond? Is this what bank claimed to be transparency? Highly disappointed...!