ICICI Bank — Complaint against ICICI bank cashback offer

Address:

Pune, Maharashtra, 411014

Dear sir/ma’m

Greetings!!!

Subject: complaint against icici bank

I am here writing complaint against the icici bank. I had made a transaction of 29840.51 from icici bank debit card at reliance digital phoenix market city pune on 7th oct 2016 and have been told there was a 10% cash back offer.

I've been told that cash back amount will be credited back to my account in next 90 working days but it never got deposited and when i raised a complaint for this and bank provided a service request no - sr[protected] on 28th march 2017 and said complaint will be resolve next 2 working days. After completing 2 days i've been told that i am not eligible for cash back offer.

Pls provide the justice.