[Resolved]  ICICI Bank — Complaint regarding auto-debit of amount of rs. 7151.97.

Address:	110001
Website:	www.icicibank.com

Dear icici bank,

... This is 3rd time complaint against icici bank for no action taken against their officer till now...

I was feel very proud to be an icici bank customer from last 11years and i never felt ashamed before this just due to caper of icici bank.

Actually i am facing problems for my credit card payments since april2016. Many huge promises were done to dmrc employees from your bank with zero annual fees before providing the credit card. Me and my colleague are also facing same problem due to your mailing services on email-id.

The complaint wise summary of credit card no. 5004 which is already blocked on 13july2016 is as under:

1) amount due till 10.05.2016= rs.1425.41/-
I have sent the mail (24may2016, 03:46pm) and call to icici bank customer care for sending the mail. Your ist executive is saying that we are not authorized to send again and 2nd was saying that we will sent but still mail not received by me after many reminders on phone and mail. I got mail probably around the due date including interest - note it.

2) amount due till 10.07.2016= rs.6316.83/-
I have sent the mail (25may2016, 01:22pm) regarding same and to wave off the interest which had been included due to mistake of icici bank if you sent that before time then this current situation never comes. Many times you added the interest automatically.

3) amount due till 09.09.2016=0.00/-
I have done complaint on 18june2016 at 12:29pm and 20june2016 at 11:44am regarding the above and to block the credit card due to frustrated service provided by you. On13july2016, i again called customer care for blocking of credit card and they confirmed that your card is blocked.

In between this i have received many calls from your office i. E. From delhi, mumbai and hyderabad for payment and i always said that i have no objection to pay actual/principal amount that have been spent by me genuinely. From hyderabad, my settlement had been done in last week of aug-2016 to pay the principal amount of around rs.4500/-.

But on 03sept2016 at 08:12pm, two times i got a message on my mobile no. [protected] that "your account xxxxxxxxxx3527 is debited rs.7151.97/- without any information, confirmation and intimation letter". I know you can deduct the amount automatically because you are the superior authority but i want to know that "is their any policy to deduct the amount from customer account without any information/confirmation/intimation letter". I wanna know also that in past, you have deduct any amount like this before that, if any please give me a details.

On 05sept2016 i went to icici bank recovery branch videocon tower for discussion and i said the same thing there that i have written in the mail many times or i told on the phone with your executives. They also told me that from our side no amount will never be deducted without any prior intimation/ call/ intimation letter to customer.

Now i wanna know that who deducted the amount of rs. 7151.97/- from my account and how he dare to done this. If possible i want to meet that person for clarification. Otherwise i will sent the letter through consumer court to all members of recovery branch who done this and put the case against that person with icici bank. You well know that my settlement has been done but still you have deduct the interest amount. Please remember that i am a simple man with genuine income and if my mistake comes out there, i will pay more amount instead of my principal amount but this time mistake is from icici bank side so i will fight till last for my rights not for extra amount deducted from icici bank. Also send me the settlement copy which was not received by me till now after many reminders to branch, customer care and through mail.

Kindly revert the reply as soon as possible.

Thanks & regards,

Sandeep kumar
New delhi.
+91 [protected]