ICICI Bank — credit card application fraud

Address:

Ghaziabad, Uttar Pradesh, 201010

I have submitted a request for credit card online with icici. Post that received phone call for information and the representative was sent to collect documents. It is three weeks that i have shared my documents no confirmation reference number i have received from the bank. The branch manager at one of the branches isn't able to locate anything. There isnt any call centre of icici bank and is all queries chatbot driven or ivr. Its so scary to deal with icici. Seems like a scam.
Enclosed - the slip given by icici bank rep after collecting all documents like pan/aadhaar card/salary slip/address proof etc from me which bank manager doesnt seem to locate.