[Resolved] ICICI Bank — Credit card - breach of privacy by icici

Nm3105

Address:

New Delhi, Delhi, 110024

I hold a Credit Card from ICICI bank. Made a Transaction of $50k in November to buy a Digital Camera. I flew overseas after that and contacted bank that I am facing issue in paying in full and need a payment plan.

I am still overseas and Bank has totally refused to understand my situation and offering any payment plans. I asked for settlement to which I have not got any reply from ICICI.

They have started visiting my HOME and giving unnecessary stress to my Parents. I emailed again and requested bank NOT to contact my parents at my residence or phone. My brother gave the representative my EMAIL address to communicate but bank is not happy communicating through email.
I strongly believe its a Breach of my Privacy and I am not happy with ICICI bank not ready to understand my FIN situation. I have not denied paying my overdue but looks like they want to take undue advantage of my situation and keep charging Interest. What can I do in this scenario? Can someone help me ?

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Jun 8, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

May 08, 2017

Updated by Nm3105 Correction : Transation made was for Rs. 50000 approx.

Verified Support

May 08, 2017

ICICI Bank Customer Care's response Dear Customer, (Nm3105)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a44lsx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 12, 2017

Updated by Nm3105 This is what I received from bank.
They are ignoring what I have raised .

[protected] Forwarded message[protected]
From: <customer.[protected]@icicibank.com>
Date: Thu, May 11, 2017 at 6:16 PM
Subject: Re: 00097aCGP6NEUD7P:Re <.FW.> 'ICICICARE=[protected]' UID a44lsx
To: nmalik.[protected]@gmail.com

Dear Mr. Malik,

We understand your concern and regret the inconvenience caused to you.

We would like to inform you that as on May 11, 2017, the total outstanding amount on your credit card is Rs. 54889.28.

Please note that credit card statements are system-generated, hence we will be unable to stop the levy of charges to your credit card account.

We request you to pay the outstanding amount to avoid the levy of further financial charges on your credit card and avoid collection calls.

For any clarification or more information, you may call our Customer Care on 33667777 between 7:00 a.m. and 9:00 p.m. Please prefix the number with the STD code of your city.

We look forward for your co-operation in helping us to serve you better.

Sincerely,

B.SaiKeerthi

May 12, 2017

Updated by Nm3105 Bank has ignored my privacy breach which I outlined.
Bank has ignored my Current Financial Situation.
Bank has ignored I am requesting a Payment Plan.
Bank has ignored Settlements.