[Resolved]  ICICI Bank — Credit Card cancelled without request

Address:

New Delhi, Delhi

To Whom it may concern I own a ICICI Bank Credit Card no. XXXXXXXXXXXX3000. I received an email on 19th April, 2015 (Sunday) informing me about cancellation of my Credit Card as per my request.I had NEVER requested for closure/cancellation of my ICICI Bank MasterCard Credit Card. My card is due to expire (as mentioned on the card) on May, 2015 (5/15). I was supposed to get a new card before expiry of this card. I had merely enquired about the expected date/time/status of my new card on customer care. I was told by a certain Mr.Bharat (Supervisor) telephonically at ICICI Bank Customer Care on 13th April that the process for issuance of a new card in my case has begun on 11th April, 2015 officially and that I will receive my new credit card within 10 working days. He also clearly told me that the new card will be microchip based card, will have an updated expiry date along with the same 16 digit credit card number (as my present card) along with my name embossed on it (as my present card has ‘Instant Credit Card’ embossed). My conversation with your customer care executive must be in your records. Please refer to it incase of any confusion. I repeat, I never asked for cancellation of my card. Please sort out this matter at the earliest. Sumit Gupta Phone: [protected] Email: [protected]@gmail.com