ICICI Bank — credit card charges without delivering card - fraud

[email protected]

from Bengaluru, Karnataka

Address:

India, Bangalore, Karnataka, 560064

I am not using any icici credit card for last 8 years, neither received any card for last 8 years.
Now, today got surprise to see my cibil reports, where they reported, haven’t paid inr 1858/- for nov19 and dec 19 bill (Credit card no - [protected]). I visited branch and then only got details about card and again big surprise they have issues 4 cards in my name and one of the cards having inr 1858/ (This all dues is joining fees + penalty + interest +gst)- dues which is issues in oct 2019.
When i called customer card, they transferred me to collection department. Now “priya“from collection department saying, they have delivered card to me in oct 2019. I told them, haven’t received any card for last 8 years, then she is forcing me to pay at least joining fees.
My question is, when i haven’t received the card itself, then why should i pay joining fees. Is it not icici is cheating customer and doing fraud? Similarly, they have issued 3 other cards, and i haven’t received anyone.
Icici is doing fraud and cheating customer. I need help to resolve this issue and want to close all credit card issues in my name without any charges as never received them. Icici bank cannot send card at their own wish and report unnecessary charges in cibil. Icici bank has spoiled my cibil record. With this issue my cibil score has been reduced 50 points.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Mar 16, 2020

Updated by [email protected] There are 4 ICICI Credit cards have been issued in my name without my information. I came to know about these cards, through CIBIL where ICICI reported dues pending on me is INR 1858/- for Nov and Dec 19 bill (Card No- [protected]). I visited ICICI Branch and they shared all below card details. These cards do not belong to me and never received by me; then how can you report these cards dues to CIBIL in my account. Basically, these cards never received by anyone and dues are nothing but joining fees, penalty and taxes.
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I have been cheated by ICICI bank. And they will keep cheating others in case action has been taken against ICICI Bank. Their collection department is forcing to pay at least joining fess. Why Should I pay joining fees when card itself not received by me and have no information about above cards?

Mar 17, 2020

Updated by [email protected] This issue is not resolved yet. I called customer care several times, however every time they are forcing to make the payment for the card, which has't received by me. I contacted ICICI Bank several times, and every time they are forcing to make the payment for the card, which hasn’t even received by me. I also send email to customer care and escalated to grievance but no response from them.

Mar 17, 2020

Updated by [email protected] ICICI bank is not supporting on the issue. They are not responding at all through customer care, even from grievance (Escalation). I called several times to customer care, but they are only forcing to pay the amount. My question is, why am being forced to pay the dues without receiving the card. That card does not belong to me at all. I have not received any card from ICICI bank in last 8 years, however they are saying, delivered to me in 2019. ICICI bank is lying and torturing customer. They are Fraud bank. Please take action on this bank, before they do big fraud. Also, please keep open this complain until it is really resolved. ICICI bank is not supporting at all, and neither received any call from them.

May 11, 2020

Updated by [email protected] ICICI Bank is continuously cheating customer and doing fraud, In spite of several warning. I have no relationship with ICICI Bank for last 6 years, not using any credit card for 8 years still continuously they are reporting some dues for last 6 month. They have issued fake credit card on my name, and reporting annual fees and interest on annual fees as dues. After reporting issues here, somebody contacted me from ICICI bank and said, all dues will be cleared. However in April 20 month CIBIL report they have reported dues again 370/-

Please take necessary action on ICICI bank, they are continuously cheating people. They have issues fake credit card on my name and reporting annual fees as dues. Earlier they reported 1858/- and now in Apr 20 month they are reporting 370/-

I am getting frustrated by ICICI bank, my CIBIL score has come down by 157 points due ICICI Bank fraud activities. Attaching CIBIL Report screenshot for reference.