[Resolved]  ICICI Bank — Credit Card fines and false promises by Customer care

I have been a regular user for ICICI bank credit card for years now.

Then i applied for 2nd card of ICICI bank, Amazon card. I did some shopping online on Amazon using this card. Meanwhile ICICI could not deliver this card to me, even though correct address is updated on ICICI bank portal.

As they could not deliver the card, they removed the card from my payment options of ICICI bank portal. Hence NOT allowing me to make the final dues payment. Hence the payment got delayed. Now they keep on adding fines to this dues payment.

I called up customer care, they mentioned that as a resolution - 1) they will revert the fines 2) I shall make payment of actual due (without fine) 3) then this card will be cancelled.

Now, I made the actual due payment (without fine), but then send me a message that they cannot cancel the card and cannot revert the fines.

So, ICICI tricked me into making a payment by making false promise over call. I have recording of this call with their customer care for reference.

Now, 1) Will ICICI resolve this and revert my fines as promised on 2nd card OR 2) I as customer shall consider closing my 1st credit due to the hassle on 2nd card.

Kindly guide.

PS : It has been frustrating and a mental harrasment dealing with customer care. As the Customer care has clear intent of not helping the customer but just wasting time.