ICICI Bank — credit card fraud by icici bank

ajay sudani

from Surat, Gujarat

Address:

87, Radhika residency, Kamrej, Surat, Gujarat, 394190

Hi,
My name is ajay sudani. I want to register complain again icici bank. Before few days back i checked my cibil score and found that icici put wrong information regarding my credit card to cibil score. They assigned me credit card on 2016 without informing me and asked for due charges. I never purchased credit card in my life. Icici did fraud with me and assigned me credit card by using my data. Due to this i am not able to apply for loan in any bank because my cibil score is down. I sent many emails to icici customer care but haven't got any response. Kindly help me for this one

Was this information helpful?

No (0)

Yes (0)

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response "Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730421) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team"

Aug 29, 2019

Updated by ajay sudani Yesterday i got response from ICICI bank like this

" CIBIL [Credit Information Bureau (India) Limited] is an informative database of all customers having any kind of financial liabilities (past/current and good/bad)with all the financial institutions. This database is updated by all the financial institutions on a periodic basis with regards to the payment track of customer.
Your name and account details will never be removed from CIBIL even after paying of the dues, your credit card repayment string in CIBIL will be updated with the payment made.
CIBIL is a report which contains the credit information of all the customers. Customer having a good payment record will also reflect in CIBIL and vice versa. We can update the CIBIL record for the customer but can not remove the name from the list."

ICICI told me that my account details will never be removed from CIBIL score. ICICI did fraud with me and i am suffering a lot. No bank is allow me to apply for load.
This is ICICI mistake not mine. How can ICICI assign me credit card without informing me anything. And now ICICI are telling me that they are not able to remove details from my cibil score. This is not acceptable at all. I haven't done any mistake and I am suffering a lot because of you. ICICI did fraud with me. I am not able to apply for loan in any bank. ICICI did mistake and you have to resolve it as soon as possible. Remove all your credit card related details from my cibil score. This is ICICI responsibility. ICICI can not do fraud with people like this.