ICICI Bank — Credit Card Fraud of Rs. 20,000

Address:

560093

I got a call from the no. [protected] today at around 1 pm and the person posed as an employee of the ICICI bank . He had all my Credit card details ( card no. card Expiry date and even the CVV no.) he even had my registered email. id. and my date of birth details . He even gave me the exact amount of my reward points in the card. Mentioning such details were more than sufficient to convince any one that the same is not a fake caller. He then said that as per the policies of the company we can convert your reward points as cash back and asked for an OTP that came in my registered mobile. Moreover there was no amount details in the OTP message as in usual purchases they mention the amount of transaction also. I gave the OTP and the next message I get is that a transaction of Rs. 20, 000 has been done from my account. I checked the mail for the same and there was a purchase transaction with the merchant " The Mobilewallet Pvt. Ltd."

The details that the fraud caller provided were very sensitive and would be available only to the ICICI bank Employees. Thus, I believe that either the details were provided by the bank to third party or there is an internal member responsible for the same.

i urge ICICI bank to look into the matter and refund me my money back at the earliest or I would not be paying my credit card bills