[Resolved]  ICICI Bank — Credit card info revealed

Address:Gurgaon, Haryana, 12202
Website:icicibank.com

Dear team,

I have written earlier as well.
Credit card collections agents have landed up at my permanent address and misbehaved with my mother despite me telling them that i intend to settle the dues. They have revealed information on pending amount as well which is breach of your policy. I have been using the savings account for four years now and this service is not expected from your bank.
As i lost my father - the only earning member as my younger brother and mother were dependant on him, i had to quit my job in pune and relocate to delhi. Joined a startup as i needed a job quickly - there were salary issues for three months so i joined another organisation in march this year.
I was hospitalized and diagnosed with pneumonia and typhoid with a bill of over one lakh. I expect you to understand my situation as i am still facing financial stability issues.
Request you to waive off as much amount as possible and i intend to setlle the remaining within the next four months as emis.

Looking forward to a response as my earlier email went unanswered.
Thanks
Khushboo gutt
[protected]
[protected]@gmail.com
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Jul 13, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2017
ICICI Bank Customer Care's response
Dear Customer (guttkhushboo),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Aug 04, 2017
Updated by guttkhushboo
Nobody has bothered contacting me
Aug 04, 2017
Updated by guttkhushboo
How could you close this complaint as resolved?
I was given a settlement offer and the agent`s contact number is unavailable when i try to call. no one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The EMI had to get deducted for 6 months from August which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and I tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind????
Aug 04, 2017
Updated by guttkhushboo
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Aug 04, 2017
Updated by guttkhushboo
I have just paid 5266 as settlement to Mukesh SIngh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
ICICI ticket : ICICI034126
As soon as i made the transaction, the person went offline and I have no confirmation of my payment anywhere - SMS / EMAIL
GUYS YOU NEED TO CALL ME ASAP
Aug 04, 2017
Updated by guttkhushboo
Someone called from [protected] and abused me on call.
ICICI BANK I WILL TAKE YOUR HAPPINESS IF THIS HOW YOU TREAT YOUR CUSTOMERS
Aug 09, 2017
Updated by guttkhushboo
Useless bank
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