ICICI Bank — Credit card not settled my case

Address:	Nagpur, Maharashtra, 440012
Website:	www.icicibank.com

This is inform you that I was using icici credit card number [protected] limit was 20000/-
I settled it on 8 Dec by paying 17000 and 1000 on 11 Jan 17
The collection agent gave me settlement letter on 31 Dec on which It has been written that I have to pay the amount on or before 9 Dec 16
When I am paying the amount on 17 Nov 16 to the collection then you he gave the settlement letter of 31 Dec 16 when I call anup prasad manager he told that I paid 1000 rs on 11 Jan so I have to settled again with the same amount
Else he can help the for the same

Collection agent jasbir Singh came to my place for the payment 17000/- I was unable to pay Bcoz my grandfather died on same day n I have to move out of nagpur still I paid on 17 Nov they took the amount from me by saying month end today I m facing the problem they are not helping to resolve it when I call to maker he said to pay me settlement amount again what rubbish is this I think thy don't know what is customer satisfaction
Just because of there mistake you should I face the problem they putted lien mark in my account they spoil my credit score is can pay my car installment
I want my case must resolve I ll not pay the amount again they think am mad that will pay the amount again kindly improve your mistake n resolve my complain else ll launch police and raise complain against them