[Resolved] ICICI Bank — credit card refund not processed - 10 days due

vivekasati

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 560100
Website:	www.icicibank.com

Hi icici,

My refund for cancelled order @ amazon is not processed back yet.
I made the order #[protected]* on 13th may, 2018 and cancelled same day itself.

I have used my icici credit card (43* * * *000) for the same. The refund amount from amazon is not credited back yet.

I have contacted both the customer cares (Icici and amazon) multiple times. But it is not resolved yet.

Amazon has shared the rrn [protected]. But icici guys are not able to locate it.
What can i do to get the refund processed back to my credit card?
Can i raise the concern anywhere else?

Was this information helpful?

No (0)

Yes (0)

Jun 30, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

ICICI Bank Customer Care's response Dear Vivekasati,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a53c18) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 23, 2018

Updated by vivekasati I have already mailed 4-5 times. Not much luck on that yet.

May 23, 2018

Updated by vivekasati Even I called customer care 10-15 times. Every time they ask to wait for 5 days, 7 days, 15 days and so on.

May 29, 2018

Updated by vivekasati This is still not resolved. After 15 days. I have called/mailed customer care multiple times.
Have raised Dispute. Hope at least that helps.