[Resolved]  ICICI Bank Credit Card — Replacement credit card is chargeable (annual) but old credit card is life time free

Address:	Pune, Maharashtra, 411014
Website:	icicibank.com/complaints at level 4

I had mailed you on 26/10/2016 and after 42 days also you can not solve problem.
Mr. Pramod singare (Office of head service quality) is handling from 26/10/2016. But i think he is not capable.
Also i had put complaint your step1, step2, step3 level, but not get response.

What is your lead-time?

You are putting same copy paste mail and just change date and time. What is that mean.
Do you think it is court and give you date after date.

You mail date from 31/10/16 to 02/12/16, 9 times as below.
1. Date 31/10/16
2. Date 7/11/16
3. Date 10/11/16
4. Date 11/11/16
5. Date 12/11/16
6. Date 14/11/16
7. Date 24/11/16

Earlier also due to icici bank mistake i had lost my 15 days valuable time for communication with you. Check september month data. (Send ruby chargeable credit card)

That’s why customer not believe icici bank, because of this type of service and not loyalty.

Now don’t give excusive or apologies. I want reply of all below points one by one and card should be life time free (No annual fee).
1. Why replacement (Renewal) card is chargeable against present free coral credit card (Life time free)? Now it accepted by icici on date 1-dec-2016
2. Did you take confirmation from customer about this charges and change?
3. Why there is no information to customer before sending credit card and document, information got from blue dart courier? How & why?
4. Icici should bare cost for my time waste and icici mistake.