[Resolved]  ICICI Bank — Credit & debit card misuse.

Address:560016

Dear sir,

I got a call from icici customer call[protected] pankaj) at 12.15pm (17.11.2016). He told me we saw the transaction details posted in consumer complaint, (15 days back someone misused my credit card & transaction made of rs.19500). So we are return back to you the amount in your account. So we want to confirm your debit card & credit card number (16 digit). So i given the number after it debited rs.12000 from debit card & rs.14000 from credit card.

After i blocked the debit card & credit card. And i gave the complaint in icici bank. They didn't helped me to find that transaction. Because that is not a icici customer care number (Incoming call only not outgoing calls)

Amount transferred to paytm (Rs 14000) & one97 comm (Paytm - rs 12000)

Kindly give the transaction details (Name, contact no. & email id)
(I got the paytm transfer details - rs. 12000)

Credit card no. [protected] reference no. 961611 dated 17.11.2016 (Rs. 14000)

Dedit card no. [protected] transaction id : s99635746. Dated 17.11.2016 (One97 comm - paytm - rs.12000)

As of now he debited rs. 37000 in my icici cards.

Kindly help me to get back the amount / suggest how to get back the amount.

I submitted the ddf to bank. (Icici bank & scb).
In scb cancelled the transaction & returned back the amount to my account. But no action from icici bank.

Regards
S. Sadeeshkumar
[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jan 2, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2016
ICICI Bank Customer Care's response
Hi,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2046
    Resolved
    14247
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information