[Resolved]  ICICI Bank — Customer Service for Credit Card

Date of Incident - July 18th 2021 till date
Credit Card - ending 8011
I want to complain about poor customer service received and the cost incurred by me trying to solve this while I am travelling abroad.
I have an Amazon credit card from ICICI and I walked into ICICI branch as I was relocating to USA. I confirmed in person that I will need my accessibility to my accounts and cards and I may use card and they may not b able to call me while I am on roaming real time due to time difference.
All they did is sold me an NRI account and I did open as I have good standing history using ICICI for my salary account, policies etc.
Adding all email screenshots and there are more on a word doc so you can see what harassments it is for a customer for 1+ month trying to use an amount on credit card.
Now I am set up here with card and bank account so no longer want to use the card but it was embarassing to borrow money when you just reached and did not have a way to use card
Solution - Need ICICI to compensate the amount I spent making intnl calls with false promises and folks putting me on hold. I am attaching bills of calls as well
ICICI can check amount deducted from my Forex from Residence Inn where I incurred phone charges

Unable to upload PDF with emails - can I send PDF to any email ID

I was told I could email customer service or call when I am abroad to get help. My card did not work at a merchant car rental as transaction was USD and I got text they tried to call when no call received but text. I respect security procedure and so I called customer service from hotel which costed me high amount as I did not have an intnl phone immediately as I land. I spoke to an agent who assured I they noted that the transaction is authorized by me and I can use card now. My card has full balance and more than what i wanted to use. I also emailed customer service so I authorize this in writting.
I do this over and over 4 times on 3 different days and card still doesn't work when they tell me I can use it and they authorized the transaction. The agent will not transfer me to a manager and say same thing over and over. I log into my online banking and find my account relationship manager and email, call and watsapp him and find out she is no longer working with ICICI when same name and number is given to me by customer service agent on call. Bank person I met before leaving now states he is only on NRI accounts and so cannot help me on this.
I now have 11 emails from ICICI in response to me asking the SR# of my complaint so I can take it to their grievance team. They will not reply me the SR# and grievance poral will not allow me to proceed without SR#
Each day a different person answers my email sating we tried calling you and on my india number and I have no missed calls. Also they call during India daytime which could be middle of night here.
I have incurred $547.35 cost to make calls to ICICI customer service to get told that they have resolved issue and I can use card and I still cannot. My number is active and you can see with online transactions I am making and OTP sent to my India number.
This is most horrible harrassment and cost I have incurred and I get standard we tried calling you emails total 11 now.