[Resolved]  ICICI Bank — Debit freeze, Non receipt of internet banking password and non availability of ICICI representative

Address:	Bangalore, Karnataka, 560093
Website:	www,icicibank.com

Madam / Dear Sir, My name is S.Kishore (Contact numbers: [protected], [protected] and Email:[protected]@yahoo.com) from bangalore, Karnataka. I had applied for a online savings account and deposited a token advance of Rs.1, 000/-. Then I got a ICICI account number (A/c No.[protected] from ICICI bank through message on mobile. After that ICICI representative Ms Sukanya (Contact number: [protected], [protected]) came to me and collected the required documents for savings account opening and told to me to deposit remaining balance of Rs.9, 000/- in my ICICI savings account as the minimum balance to be maintained is Rs.10, 000/- and she confirmed that my debit card, mobile / internet banking will reach to my communication address within 7days. So that I deposited Rs.9500/- in my ICICI A/c. Later, I didn't get any confirmation regarding deposited amount from ICICI bank. After one month, I got my debit card card and I generated Debit / ATM pin through online. While trying to withdraw amount in ATM, it is showing that "transaction could not be processed". So I approached customer care to know why my debit card is not working. They replied that my account is in debit freeze and even they don't know why my account is in debit freeze even after submitting all required documents for account opening. So I asked the ICICI representative for the reason, she told that "the bank people made some mistakes during updating your info, hence the problem occurred and I'll sought it out with two days". Later that she is not attending my calls and responding to me. Now I'm helpless. If this is the case to wait for 45 days and more to start the transactions from my account, what is the use of opening online savings account? The same question I asked to ICICI customer care, they are replying that "without updating your information by ICICI bank, we are unable to help you". Neither customer care nor ICICI representative is helping me to sought my problem. The case may please be take seriously and give your advise as early as possible.Waiting for your reply. Thanking you, Kishore.