ICICI Bank — debited amount from my account without any verification or intimation to me

Address:Kolhapur, Maharashtra

I am having saving account no[protected] with your rajarampuri kolhapur branch. On 2nd sep 2017 my account was debited online by rs. 531.00 from google which was not generated by me. I immediately logged complaint about this transaction to customer care (Sr[protected] and at rajarampuri kolhapur branch. But still the said amount not credited my account.

I have many times called to icici bank customer care and they said if you shared your rupay debit card with any other then they debit from your account without any intimation or otp. And asked about my dispute complaint, reply from customer care your request is open.

My questions are belows..

1. How to get exact status of dispute (Sr[protected]
2. Third party how to debit from my account without any intimation or verification
3. As per customer care says, i have blocked my debit card (Visa) and generated new debit card (Coral) but from bank side charges debited to my account amount of rs. 499 + gst.
4. Bank how to allows access to google for debiting from my account

Please look into this matter immediately and credit the same amount in my account asap.
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