[Resolved]  ICICI Bank — Deduction of charges before the ECS date

Hello Team,

Hope this email finds you well.

This email is to seek your attention to report the issue of charges debited from my account which is totally unfair.

I have a premium payment date schedule for every 19th of the month. I have noticed that there is one amount debited worth of 502 INR on the date of 10th March which is not acceptable to me.

For further analysis, I have found that icici Pru is debiting the charges every month from my account and I don't understand why you are doing this despite paying the premium on time.

Kindly justify this and credit all the amount back to my account immediately.

Statement snap is attached for your reference.

Name: Dharmang Makwana
Mobile Number: [protected]
Email Address: [protected]@gmail.com
Policy Number: XXXXX28
Linked Bank Account Number: XXXXXXXX4903
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Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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