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[Resolved]  ICICI Bank — delay in providing fastag from icici bank

Address:T2-,AKB chrome apartment,tiruthani nagar,Pallava garden,old Pallavaram, Old Pallavaram, Chennai, Tamil Nadu, 600117

Hi,
Date of the incident: 29-nov-2019

Description:
I have purchased icici fastag on 29-nov-2019 paying 505 rs and is active on 30-nov-2019 with customer id[protected] and fastag number[protected]. I have not received fastag yet and i have been calling customer care many times but never got connected and once i got connected and waited for 30 min but still auto messages were coming to wait and finally i cannot speak with customer care. This toll free number is 24/7.

Resolution - delivery of fastag with customer id[protected] and fastag account number[protected]
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Jan 1, 2020
Complaint marked as Resolved 
Finally got Fastag delivered hence closing the compliant.
ICICI Bank customer support has been notified about the posted complaint.
Dec 11, 2019
Updated by Madhusandeep Reddy Complaints raised for not delivering the fastag in ICICI Fastag portal - CMP[protected], CMP[protected] & CMP[protected]
Verified Support
Dec 11, 2019
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03736) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 24, 2019
Updated by Madhusandeep Reddy Hi Team, Please provide me your actual mail id to send my concern as it shows as protected. mail to me at [protected]@gmail.com or send message to
[protected].

This issue is pending since Nov 29th 2019 as Fastag is not delivered.

Please take action on this and resolve my issue.
Complaint comments 
1 Comment

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Comments

I am not able to send my concerns to the provided mail id which shows as [protected]@icicibank.com.

Can you send me an mail id to which i need to bring my concern to [protected]@gmail.com?
Reply
ICICI Bank Customer Care's response, Dec 13, 2019
Verified Support
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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