[Resolved]  ICICI Bank — destroyed my cibil score because of negligence from icici

Address:

560095

Dear ICICI,

My name is darshan and my card number is [protected]. I've had lost my credit cards due to a car accident where in I lost my cards along with it.

1. Blocked my cards and requested for the new card for the card ending with 6002 and ending with 4000.

2. Received only 1 with the replacement for 4000 i.e 4018. Where in the replacement of the other card ending with 6002 was not done.

3. Kindly check the track records of my regular payment to ICICI when I had my card. I've been completing it regularly.

4. When I informed about the replacement of both the card to one of your employee. They have just sent me one card and the other had some transaction done which I wanted to clear but I didn't receive any.note:- it happened in Aug 2019.

5. Then I started getting calls from local ghoons who kept on asking for the payment but I always told them I don't have the card and asked to give my card dispatched but they spoke very rudely.

6. My cibil kept on going down where in I explained everything to mr Shiva in detail about the whole issue.

7. Your customer support didn't even address my issue and kept on arguing of something which was their fault.

8. Spoke to karabi Khan about the issue which I faced and she behaved as if she doesn't care about the problem.

9. Please see that because of the mistake done from your end it costed me my cibil score.

Please tell me is it my fault that your person didn't send me my card even after raising a request to you people.

10. Please also reach out to Shiva Kumar as I have cleared everything to him.

11.Is this the way you treat each and every customer by being a fraudster.