ICICI Bank — Details of payment :

Payment to icici - eazypay
Pay for
Fees payment done by dhani pay union bank account.2100+[protected]/- rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date : 25/09/2021

Sir, my issue is regarding to failure of payment. This saturday (Date - 25 jseptember, 2021 ; time - 7:11 pm and 7:59 pm) my account balance is deducted while making a payment forKoneru Lakshmaia Educational foundation Ltd. Of rs 2100+2100 through eazypay - icici gateway.

In brief :-

Actually, the matter is when i proceed to payment page after entering all the credentials of my debit card mode then the payment was transacted from dhani pay. After a duration 5 minutes, the website shows me an error message in which it is written that" we regret the inconvenience, payment declined and it may be taking longer time to respond. And i checked eazypay website by filling in my mobile number, earlier it was displaying transaction initiated and now it is showing failed.
I contacted the biller i. E. T. I. M. E. But they don't have much information regarding this. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this problem.