ICICI Bank — DND Violations

Address:

560066

This complaint is regarding the telemarketing calls that I have been recieving from ICICI and other banks representatives despite having an active DND block as per TRAI guideliness. My mobile number is from Mahrashtra Circle and I have been in roaming for the last two months. DND is active for my number since 06/08/2015 and my Registrations number is A[protected] (screenshot attached).

Initially I was very lenient on these telemarketers but that has been of no use. I have been requesting them to not call me but they never took it seriously. I went a step ahead and told them I am in roaming and when I receive their call it incurs a cost on my monthly telephone bill. The only thing they do is to apologize and promise to never call me back again and the very next day I receive a call for credit card and other services.I have been requesting them and escalated this issue from the last two months now but there is no improvement in their behavior. So finally I decided to write to the higher authorities of ICICI and ask for the amount of roaming charges I have incurred because of their calls but to my surprise they tell me that my mobile number was not updated on do not call registration which is very contradictory to the DND status that I have shared with you.

I request you to please step in to this case and help me get the compensations and more importantly a strict action against these telemarketers who violate the TRAI guidelines.

Regards,
Hitesh Dhanwani
+91 [protected]
[protected]@gmail.com