[Resolved]  ICICI Bank — ecsrtnchg debit of inr 590

I was supposed to pay my emi to sbi merchant on april 10th, 2020 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 18th, 2020 to the respective merchant account number. On april 21st, 2020 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchg200420_sr[protected]' on april 22nd, 2020.

None of the customer care numbers are working and i am unable to report this issue.
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May 27, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
ICICI Bank Customer Care's response
Dear Anita.Pradhan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hr1k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Apr 24, 2020
Updated by Anita.Pradhan
Please provide your email ID. The ID provided in the response in incorrect. It is visible as [protected]@icicibank.com and email is not going through this ID.
Verified Support
Apr 24, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hr1k_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
26 Comments

Comments

My icici account got debited 590rs in name of ECSRTNCHGS041122. What are this charges I never apply any thing plz return my money. I[censored] do sach things I block my account waste service

ecsrtnchg debit of inr 590 - Comment #4079462 - Image #0
ecsrtnchg debit of inr 590 - Comment #4079462 - Image #1
My icici account got debited 590rs in name of ECSRTNCHGS041122. What are this charges I never apply any thing plz return my money. I[censored] do sach things I block my account waste service

ecsrtnchg debit of inr 590 - Comment #4079463 - Image #0
This is Gourav Singh
My icici bank account debited: 590
ECSRTNCHGS050223_SR[protected]
Auto debit
Refund my amount Asap debit my amount of 2 times ECSRTN charges.

ecsrtnchg debit of inr 590 - Comment #4088876 - Image #0
Please reverse my amount auto debited 3 times.

ecsrtnchg debit of inr 590 - Comment #4095857 - Image #0
This is Christina
My account debited: 590
ECSRTNCHGS190422_SR[protected]
Auto debit
Refund my amount Asap

ecsrtnchg debit of inr 590 - Comment #4105319 - Image #0
Guys if you have sip plan in stock market and on due date if you have insufficient fund in your bank account you will be deducted 590 inr.

Step 1. Make sure you have enough fund in account on sip due date.
Or
Turn sip off, invest manually.

Step 2. In icici mobile app - services - mandate - cancel nach mandate.

You will not be charged in future.

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