ICICI Bank — erroneous imps transaction from sbi netbanking to icici [no response on [protected]@icicibank.com]

Address:

Hyderabad, Andhra Pradesh, 500081

I made an erroneous imps transaction from sbi internet banking to icici account, part of this due to a mistyped account number provided to me by the intended recipient. After visiting both the banks and contacting their customer service, i was asked to send a mail to [protected]@icicibank.com. However, i have not yet received a response from this mail id.

Kindly let me know the average response time, and whether i require to produce more documents for the same.in that mail (From my e-mail id - suryansh. [protected]@gmail.com), i have provided identity proofs as well. Below is the complete transaction detail.

Transaction details:-
Reference number - imps[protected]mo812435
Transaction details - imps/p2a/[protected]/xxxxxxx652icic
Transaction date - 18-nov-2017
Transaction amount - ₹ 5, 655.00/-

Sender bank account details:-
Account name - suryansh raj
Account number - [protected]
Bank name - sbi financial district
Ifsc code - sbin0018047
Contact number - +91-[protected]
Email id - suryansh. [protected]@gmail.com

Intended recipient’s bank account details:-
Account name - aditi lath
Account number[protected]
Bank name - icici raheja mindspace
Ifsc code - icic0000598

Wrong account number (To which the money got transferred, mistyped by second digit from the right[protected]

I understand that such a request cannot always be resolved. But i kindly request the bank to help me restore the lost amount.