[Resolved]  ICICI Bank — extra fee charged even after timely payments of emi

Address:

Bangalore, 560039

I have taken personal loan from ICICI bank and I make sure that EMI reaches the bank on due date. I paid the last 2 EMIs using Google Pay, since the Due Date fell on Sunday and I was scared that the bank might charge me late fees in case the EMI doesn't get deducted on Weekend. Now they are asking me to pay Rs.1575 extra even when the payment was not late. I informed the bank about this and shared the screenshots of payment but instead of waiving off the charges they assigned the case to one of their very rude staff, who mishandled the issue and became aggressive as if it is a case of loan recovery.