ICICI Bank — Fake calls from fake icici visa debit card | |||
Dear concern, my self dinesh, I have received call from lady (purvi patel mob no.: [protected]) on 25/07/16 at around 13:25 hrs saying that based on your debit card reward point you are receiving gift from the bank and asked me to confirm the debit card details. i want to say that some of my card details are already their with her and she was confirming the same. please note that have not provided my atm pin for the same but still they have transected of rs 9999 without informing me saying that this is the sevice tax to pay on your gift, i refused that i dont want the gift then they have provided another number to cancel the order - mr. [protected]-mr. hardik (her so called manager who has told me that he will cancelled the order and refund the amount after receiving courrier and he has told me that he is from 24 shopping bazaar.com. he has told me to mail regarding the cancellation of the order and money will be refund after 7-8 working days but you have to take the courrier and then his delivery boy will take courrier back and then refund will be done. (mail from ecom. [protected]@gmail for confirmation of cancellation has came) but till date i have not received any courrier details and now they are not picking up my call. So how my card details and my mobile number came to her? its bank responsibility to secure my personnel details because based on such information customer can not realize that call is from bank or its a fake caller. due to this customer are trapped and fake callers are doing the fraud. there are so many such cases are there with the same fraud happend to him. Both numbers are working right now. i request you to track the numbers and investigate earliest because they can change the numbers. i can provide the details if required. I have also complaint the same to consumer dispute department with my documents and they are saying that investigation is stated. i have also mailed to [protected]@icicibank.com regarding this fake calls. Please call me if further information required. i have call record of the purvi and his manager mr. mohit gupta. Further details also given at time of registering complaint... (sr[protected] to customer care icici bank. Based on these details please do the needful for refund my money. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
i have received the call from the same number on 22nd of july 2016 and 3rd of august 2016. They ask for the same information, due to the grace of god there was no successfull transaction and my card got block.
we have registered the complaint for the same.
I request each n everyone please save this number [protected] as "Fraud" and never give any information.
Spread awareness to your all dear ones.
we have registered the complaint for the same.
I request each n everyone please save this number [protected] as "Fraud" and never give any information.
Spread awareness to your all dear ones.
Dear Sir/Madam, (jinal08)
We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.
Regards,
ICICI Bank Customer Service Team
We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.
Regards,
ICICI Bank Customer Service Team
Careful with this fake people who calls as ICICI Bank customer care and ask card details.
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I received a call today 3.1.2017 from[protected] stating they are from ICICI . They informed i got 13000 points and gave me 3 options on how to choose the reward point.
They asked my debit card # and informed me not to disclose secret code like PIN #and mother maiden #. When i informed the details can't be shared and she informed me they are from ICICI and she told her employee code # . I gave my 16 digit ATM # but not disclosed the 3 digit # which is behind the card . As i had doubt running on my mind to believe them or not.
After all her Blah Blah... stories she asked my a/c # to share, but when i asked her why is this details are asked when you should have all information on system
She was keep repeating they are from ICICI and to share the details i refused to give any of My A/c #
my worry is with the 16 digit # will they hack my account or will they misuse?
After so many people complaints why is ICICI not taken any action against the fake callers??
why is our mobile # are shared to the outsiders
what action have you taken till date apart from your sorry for the inconvienience 1 line message
is there any necessasity to block the card?
They asked my debit card # and informed me not to disclose secret code like PIN #and mother maiden #. When i informed the details can't be shared and she informed me they are from ICICI and she told her employee code # . I gave my 16 digit ATM # but not disclosed the 3 digit # which is behind the card . As i had doubt running on my mind to believe them or not.
After all her Blah Blah... stories she asked my a/c # to share, but when i asked her why is this details are asked when you should have all information on system
She was keep repeating they are from ICICI and to share the details i refused to give any of My A/c #
my worry is with the 16 digit # will they hack my account or will they misuse?
After so many people complaints why is ICICI not taken any action against the fake callers??
why is our mobile # are shared to the outsiders
what action have you taken till date apart from your sorry for the inconvienience 1 line message
is there any necessasity to block the card?
Received a call from [protected] today stating they are from ICICIBank Credit card dept Nariman Point Branch . They informed i got 7500 points in my Credit card and which will be redeemable by cash and gave me some options on how to choose the reward point.
And asking me the Credit Card details such as card no, DOB, Vaild from to etc and Out standing balance also for customer verification ..
When i informed the details can't be shared and he informed me they are from ICICI and he told his employee code # 6310558 ( Pratik Malhotra) .After that i received a sms from VK-ICICIB with OTP details and Mr Pratik Malhotra asking me to share OTP no with him . As i had doubt running on my mind i told him to wait till Monday or send the the process mail in my register mail id but he try to know the OTP from me by various way and told that the said offer going to closed today only.When I not agree with his proposal he cut the phone .
Please do the proper investigation on the issue and take action on it .
And asking me the Credit Card details such as card no, DOB, Vaild from to etc and Out standing balance also for customer verification ..
When i informed the details can't be shared and he informed me they are from ICICI and he told his employee code # 6310558 ( Pratik Malhotra) .After that i received a sms from VK-ICICIB with OTP details and Mr Pratik Malhotra asking me to share OTP no with him . As i had doubt running on my mind i told him to wait till Monday or send the the process mail in my register mail id but he try to know the OTP from me by various way and told that the said offer going to closed today only.When I not agree with his proposal he cut the phone .
Please do the proper investigation on the issue and take action on it .
Hi Team,
Yesterday at 4:47 PM i received a call from Mobile No. [protected], they told that my credit number has been blocked by bank. Then i told them, "yeah i was knowing it would happen, because i raised a request for New card, and it is being told to me that once your old card will blocked them new will be activated."
On hearing this they told that there are some point which need to be transferred from your old card to new card for that they asked for my credit card number, Valid from data and CVV.
Later they did transaction of 20000, 10000, 20000, 20000, 20000 Rs in total 90, 000Rs for that they repeatedly asked for OTP.
I thought it was Bank Point transfer process, so i told them OTP every time.
But later after call got ended. i thought about this and checked the number in True Caller - there it was showing ICICI Fraudulent Number. So, i got worried and within one hour from the time call ended i blocked my card.
But i am not sure whether it was proper bank process or is it a fake call.
Please help !
Thanks & Regards,
Ajitesh
Mob. [protected]
Yesterday at 4:47 PM i received a call from Mobile No. [protected], they told that my credit number has been blocked by bank. Then i told them, "yeah i was knowing it would happen, because i raised a request for New card, and it is being told to me that once your old card will blocked them new will be activated."
On hearing this they told that there are some point which need to be transferred from your old card to new card for that they asked for my credit card number, Valid from data and CVV.
Later they did transaction of 20000, 10000, 20000, 20000, 20000 Rs in total 90, 000Rs for that they repeatedly asked for OTP.
I thought it was Bank Point transfer process, so i told them OTP every time.
But later after call got ended. i thought about this and checked the number in True Caller - there it was showing ICICI Fraudulent Number. So, i got worried and within one hour from the time call ended i blocked my card.
But i am not sure whether it was proper bank process or is it a fake call.
Please help !
Thanks & Regards,
Ajitesh
Mob. [protected]
I got a fraud call from 91-[protected]. The lady (called herself Shivani) told me that she's calling from ICICI Bank, Navi, Mumbai. She said my reward points are expired so it will be converted into cash. Then she started ask me about credit card details.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team