[Resolved]  ICICI Bank — Fraud agent

My name is arindam mukhopadhyay.
I have applied for a personal loan before 2 weeks via an agent named
Dipanjan mondal. He has taken all my documents. Again after few days, asked for other savings account details, which i provided.
Whenever im asking for the status he's not giving precise answer. I have neither got my loan application number
Nor the agents aps id as asked by the icici customer desk for personal loan tracking. The customer desk also given a number
Called sourav (Phone: [protected]) to track the loan,
When i called mr. Sourav, he replied : mr. Dipanjan is not in his team.

Now, after so much of delay i want to cancel my loan application and kindly identify and take action against this agent
Who doesnt have any responsibility.

The agent name is: dipanjan mondal
His phone no: [protected]
His email: [protected]@gmail.com

Please take necessary action asap.
Was this information helpful?
No (0)
Yes (0)
Sep 18, 2016
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2016
ICICI Bank Customer Care's response
Dear Mr. Mukhopadhyay

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fpus) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23618
    Pending
    2043
    Resolved
    14252
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information