[Resolved]  ICICI Bank — Fraud transaction of Rs.5000/- from my account.

Address:

New Delhi, Delhi, 110085

This is regard to a fraud transaction of Rs. 5000/- on 28-Nov-2015 from my account No.-0160XXXXXX128. On 28-Nov-2015 around 3.28 pm I received OTP for validating the transaction of Rs.5000/- which was done for Vodafone without my knowledge. I tried to contact the customer care No.[protected] to block the transaction many times since it was not done by me and when someone finally took my call the Rs. 5000/- was debited from my account. The unauthorized transaction was done by creating 3D secure password which was again not created by me. There is delay on company part since I tried to call your customer care many times but the customer case was continuously busy. In this regard I have registered complaint no.-SR[protected] to address this issue but I didn’t get any fitting reply and received the following message on 4-Dec-2015 (3.20 pm) :- “SR[protected]: Dear Customer, Dispute for INR 5000 on Account XX2128 has been declined as the transaction was authenticated with 3D secure PIN.” And the entire responsibility was framed on me despite that the 3D secure was prepared by some fraudulent means by some fraud person. Kindly look into this since it is the fault on your part. There is no timely resolution of grievances and it also displays poor cyber security of your company. Regards, Mu. Vasanthan Mob. No.-[protected]