[Resolved]  ICICI Bank — fraud transaction on my credit card

Address:	New Delhi, Delhi, 110025
Website:	www.icicibank.com

Hi,

I received a call from [protected] he is calling from icici bank payback department. He told me that around 5600 payback points would be expiring soon so i can use it three ways 1) by withdrawing cash equivalent, 2) by applying it against my credit card outstanding 3) by shopping. I opted for applying against my credit card outstanding. Following which he shared and confirmed all the details about my card
1) card number
2) valid thru date on the card

I then received a message from icici bank with the transaction initiation alert of inr 5600 at payzapp which he confirmed are the charges to apply my payback points against my credit card outstanding and asked me to type in the otp in ivr.

I then received a message from icici bank than my credit card was used to do a transaction of 10000 rupees at payzapp for which he told me that the transaction amount is actually the points that would be applied against credit card outstanding and to wait for 24 hours for the amount to reflect in my payback. Within a hour after i realized that i was conned i immediately blocked my credit.

Interestingly icici bank knew about and did nothing to prevent that. If icici bank would have taken some action then i do not think i would have fall in their trap. Sincere request to icici bank to look into this matter and get my money reversed.