ICICI Bank — Fraudulent transaction by ICICI One Assist

Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX134 on 02-Mar-21. Info: IIN*I-Debit*S. The Available Balance is INR 71, 889.24. Call on 18002662 for dispute or SMS BLOCK 134 to [protected] .

This is the message I have received.

What is this... I have also mailed to icici... My amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcuz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
Apr 19, 2021
Updated by sanket bhardwaj
I still haven't received any refund of any sort whatsoever. Please check
Complaint comments 

Comments

Dear Sanket, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership id and other details on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process the refund on a priority and make sure this never repeats - Swarali, Team OneAssist
sanket bhardwaj's [Complaint's author] reply, Mar 3, 2021
Hi, I have replied to link mentioned. Please look into it and refund the amount.

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