[Resolved] ICICI Bank — fraudulent transaction

Ishaan Ahmed

Address:	New Delhi, Delhi, 110044
Website:	www,icicibank.com

To
The icici bank delhi
Fraudulent department of icici bank officer.

Dear sir
I want to inform you that without my authorization today from my saving account no #4776 some person online transaction debit my card fraudulent transaction was done. The following details as under.
1) dear customer, inr 5, 789.70 was spent using debit card of account xx4776 on 22-mar-18. Info: vin*amazone prime.. At 2.32 am on 22/3/2018

Sir transaction has been done from my account without demanding otp how can possible to steal my hard money from my account?
What kind of security is with icici bank where people are able to steal money? Why this transaction don't ask otp for transaction or any other security question?
How this possible?. This is totally security of problem of bank. And on any customer to open bank account in your bank and will not be keep balance in account.
Please look this matter. I will be escalating this matter to higher authority level and also to news media about this matter. Please within 24 hours solve this matter and return back my hard money. I will will close all my icici bank account.

22/03/2018 22/03/2018 vin/amazon prim/[protected]/0 5, 789.70 17, 215.65

Thanks & regard
Irshad
Ifsc code-icic0000719
Ac no.#4776

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Apr 26, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Mar 24, 2018

Updated by Ishaan Ahmed To
The ICICI Bank Delhi
Fraudulent department of icici bank officer.

Dear Sir
I want to inform you that without my authorization today from my saving account no #########4776 some person online transaction debit my card fraudulent transaction was done.the following details as under.
1) Dear Customer, INR 5, 789.70 was spent using debit Card of Account XX4776 on 22-Mar-18.Info: VIN*amazone prime..at 2.32 am on 22/3/2018

Sir transaction has been done from my account without demanding OTP how can Possible to steal my HARD MONEY from my account ?
What kind of security is with ICICI bank where people are able to steal money ? why this transaction don't ASK OTP FOR transaction or any other security question ?
How this possible ? .This is totally security of problem of bank.and on any customer to open bank account in your bank and will not be keep balance in account.
Please look this matter.I will be escalating this matter to higher authority level and also to news media about this matter.please within 24 hours solve this matter and return back my hard money.I will will close all my icici bank account.

22/03/2018 22/03/2018 VIN/AMAZON PRIM/[protected]/0 5, 789.70 17, 215.65

Thanks & regard
Irshad
ifsc code-icic0000719
ac no.######4776

Verified Support

Mar 24, 2018

ICICI Bank Customer Care's response Dear Ishaan Ahmed,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4w4as) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team