[Resolved]  ICICI Bank — fraudulent transaction on my icici debit card

Address:

560026

On date 2/sep/2018, time 2.55pm, a sunday, i received an sms stating a purchase was made to the tune of inr 13086 of a titan product using my debit card. I was shocked since the card in question was my icici debit card. I have not used this card for any kind of transaction at any outlet for more than six years now. And here is a transaction of 13086 inr. I approached the icici bank and gave the complaint. The response from the bank authorities was really shocking. They said: "you must have given away the number of your card and the three digit code behind to someone and they must have used it."
I said i had never ever taken out my card for last so many years. They only had one thing to say.
1. We shall destroy this card and give you a new one. Pay inr 500 for the reissue of the new card.
2. We will take a look at this and get back to you after 50 days. When asked if i will get my money back, they say no guarantee.

My question is: you give us card, you give us internet banking facility and everything else and call it safe. And now, such a fraudulent transaction happens and you only say it is my mistake for having the card in my purse. How safe is my money with you?
Point two: the card was destroyed. I lost the money because in the first place i took the card from you and now i must pay for that new card too? And inr 500??

Please tell me one day, wil you tell me, "you kept your money outside your house, in a bank owned by someone else. How could you expect your money to be safe?"
This is a real nightmare. I want to pull out all my money from all banks now... But what about the government asking people to deposit all their money in banks???
And have only digital transactions??? With such state of art security in place???