[Resolved]  ICICI Bank — Freezed my salary a/c#[protected], Vytilla branch, Kochi

Address:

Ernakulam, Kerala

My name is Anil Shridhar Kollenchery, , I have relocated from Mumbai to Kochi and I am working for SUTHERLAND GLOBAL SERVICES, and hold the above salary account with ICICI Bank, Vytilla Branch, as I am new to this city I use to ask my brother who is located in Mumbai to deposit cash to my account for my daily expenses amounting from Rs.500/- to Rs.1500/- so that I don't have any difficulty living in Kochi till my first salary is deposited to my bank.

On 26th May 2014, it was shock to hear from my brother when he visited ICICI Bank in mumbai to deposit Rs.500/- to my account he was informed my account is freezed and he cannot deposit the amount, I visited your above branch and asked the reason why my account was freezed, she ( Ms.Sitara ) replied that the Risk Management team from Mumbai has picked my account and found that its a suspicious transaction (Lottery Scam), I explained her about the transaction she asked to give her a letter in writing which I provided her on the same day and she sd it may take 2 to 3 day to get my account active, I used to visit the branch after doing a night shift every alternate day she kept on saying that she has sent my letter to the concerned department and they haven't reverted back to her, I approached to the Snr. Manager both of them said by Monday my account will be active, I requested to take this on a top priority basis as my salary will be deposited by the 29th of May 2014.

Again I visited the branch on Monday, I got the same reply the risk management team has not reverted back on this issue I asked did you follow up, then she called up the risk management team and requested them to speed up the matter by evening and I was told that by evening she will get a reply and she will call, which did'nt happen. Next day
I again visited the bank I got the same answer and My company's manager spoke to her she again requested for 3 more days then I spoke to my manager and told him that matter which is not resolved in 7 days, how can I take an assurance it will be resolved in 3 more days as I was the person to suffer without getting my salary and even after the verification if it is found it was not a suspicious transaction will ICICI BANK pay for the damage I have gone through.

There was no other option but to request for a closure of my said account, and I requested a letter from the bank and she said it will take 2 days, I informed her that I need a letter so that I can open a new account with Axis Bank she denied to give I called the complaint cell and informed him about the entire situation he told me that he will speak to the manager and he was ready to sanction the clouser from his side, after 15 minutes the manager again came to me and said till the account is defreezed she cannot give me a letter then I gave her option that I will write a request letter to close my account and please acknowledge the same she denied then I told her I need a proof stating that I have issued a letter then she gave me a acknowledgement and said the clouser letter will be ready after 2 days.

On 6th of May 2014 I called her and asked her if the letter is ready so that I can submit the same to my company, she said its not ready I asked her how much more days it will take to just give a letter to me she flatly said 20 days, I again called up the complaint cell this time I spoke to Mr. Abey Abrham and explained him the entire situation and he said he is driving right now and requested me to sms him the account number and he will speak to manager and
get back to me, there was no call from him and I am forced to write this letter to the complaint cell.

Thanking you,

Yours faithfully
ANIL .S. KOLLENCHERY
[protected]