ICICI Bank — Harassment by bank by no removing my contact number from unknown fraudulent account

I am not a ICICI customer but they have mapped my phone no with some defaulter account. I am regularly updating them of messages recieved regarding that account on my phone number since last 2 years from 2019 but they are not removing my phone number from that account. They have agreed that this account is for someone else but they are still not removing my number from that defaulters account even after so many emails and talks on phone with branch manager as well. Since 2019 they are not able to figure out whose account that is, they say my number was added to the account 15 years back.

I am using this number from last 10 years which I got it from vodafone store and Icici bank is not changing new details of the previous customer in there system.

There continous mesaages regarding someone else's accout is harrasing me from long ago and they are not able to resolve this issue since past 2 years. Hopefullg complaining it here i may find some solution to this.

I am attaching snapshots of all my conversations with the bank executives in which mang times they say they have removed my number but i still get more msges for that account and have to email them again that its still not done. Please reach out to me at [protected] in case more details are required from my end to resolve this issue.
+10 photos
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information