ICICI Bank — Harassment by bank employees when I am not in India

Address:

Khordha, Odisha

To start with... When I was in India 10years back I owned both ICICI's debit and credit cards. All was well till I was in India. After I moved to USA and pretty much stopped using their service, the company started to debit my checking/savings account stating various reasons. It was OK with me as I didnt have time to follow up with them for time differences between USA and India. Now to my surprise, they charge me Rs40, 000+ (including interests) for my credit card account which they say was used in 2009 whereas I'd moved to USA in 2006. They hacked my social media account and used my contacts for harassment. They made calls to my cousin brothers and sisters and tried to harass them all most everyday. When they asked for any proof the company/the debt collector backed off. The company should have handled the issue maturely. If they were so confident about what they were doing, why didnt they give the proof of statements or whatever. And most of all why harass my relatives? Why not google my name and find my contacts and contact me directly? I didnt receive any single ICICI letter/statement so far. I dont know which email/contact id of mine they are using for communication. I stopped logging in and using their bank long ago, so I dont remember either. Now... what they did... A month back my relatives got a letter from lawyer in my name. They kept calling and sending legal letters. So my cousin got frustrated and decided to give the money back to the bank which was never used by me. And moreover if there is a charge I should know about it. If for some reason there was a communication gap why should we pay the interest? And moreover with all those harassment calls and letters??? Now that it came to my knowledge I decided I would never go with ICICI bank again, I WILL NEVER USE ANY OF THEIR SERVICES: which includes NRI A/C or Money2India. My husband does have a ICICI pru and ICICI NRI a/c which I make sure I stopped the services and go with other bank. Very immature problem solving by the bank not expected from a reputed bank like this. Frustrated Customer.