[Resolved]  ICICI Bank — Home Loan at Infocity branch Bhubaneswar

Address:	Khordha, Odisha
Website:	www.icicibank.com

Recently I had horrible experience with an Icici bank employee called Subhrajit Ray (subhrajit.[protected]@icicibank.com). Being a loyal customer of icici bank for last 16 years this is one of setback i encountered. As i am currently on an TCS assignment overseas, i requested him to facilitate home loan for one of flat which i was identified to book.

I shared whatever documents he requested for like payslips, overseas address proof, bank statement, pan card etc. He insisted to send to his personal email but i asked his official email id to cc which he agreed. Later i have been chasing him like anything, he assured that documents have been verified once we come i will do the disbursement less than 5 days. I booked my tickets and everything.

Horror scene started, when i try to reach him he keep disconnect my phone, no reply to my WhatsApp messages. ( All read but no reply.) With no response i sent him final message why you behaving this way suddenly, do you know ombudsman (RBI) which regulates all these kind of irresponsible, false information or harassing customers. Then he suddenly responded saying i was seek so not replying.

You could have given a small reply a i have already booked tickets. How Infocity branch icici bank employee can behave so irresponsibly. Before reading further my WhatsApp messages he replied " ok, thank you"...Blocked me.

Omg. Can not believe, is this icici bank practice now a days gone to such a low level.

I tried to call him, he said i am busy and disconnect. What a crap, i cancelled my tickets and lost 1235 USD because of such stupid irresponsible and unprofessional guys.