[Resolved]  ICICI Bank — home loan processing fee and pre emi fraud

Address:New Delhi, Delhi

Dear Sir/Mam,

I had switched my my Home Loan from Indiabulls to ICICI recenly. My home Loan number with you is LBDEL[protected].
I had given a cheque for Rs. 5900/- as was advised as processing fee at the time of documentation which was presented and cleared on May 29th, 2018. I was told that this is the net amount I am supposed to pay. My sanction letter also mentioned the same which was signed by the ICICI signing authorities (Attached).

I was asked to give five security cheques, one of them cancelled and rest blank.

One of my security cheque was presented in my account on 03rd July 2018 of amount of rupees 6136/- vide cheque Number 603? On inquiring I was advised it was the processing fee. But my processing fee cheque for Rs 5900 was taken at the time of documentation and the same was cleared on May 29th 2018. But still Mr Jitendra Pandey from Green Park Delhi Branch went ahead and presented the same without any intimation with an intent of fraud. My sanction letter which I received and signed clearly mentioned processing fee of Rs 5900. Please look into the matter as this is criminal intent of cheating and I will file an FIR if the Rs 6136 that was extorted out of my account by unfair means against this criminal Jitendra Pandey and ICICI Bank. Its not the matter of money but intent. He doesn't even reply to any of my mails nor answers his phone. Also, just with the intent of completing his monthly target, he disbursed the Loan on 29th June when I had asked him to disburse the same after July 6th 2018 to which he said that he will get the 6-7 days EMI waived which still has not taken place. I had to pay an extra EMI for Rs. 5677/- other than Rs. 6136/- just because of his criminal intent.

Please look into the matter and refund my Rs. 6136 and please take strict action against criminal employee of yours, Mr. Jitendra Pande.

Thanking you.
Regards,
Samrat Soni
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Jul 23, 2018
Complaint marked as Resolved 
The agency linked with ICICI Bank refunded the excess money charged by the Bank.
ICICI Bank customer support has been notified about the posted complaint.
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