ICICI Bank — I am not receiving otp in my registered mobile phone

ICICI Bank — I am not receiving otp in my registered mobile phone

A ArupLaha11

I am facing a very strange problem with icici bank internet banking. They are not able to send otp properly. No transaction imps or neft can send otp although they are notifying in email that they are sending otp I can able to pull otp for sometime but not for all the time Their customer care are closed (Really!!!...)... When we are talking about digital banking icici bank close their customer care for covid 19 situation Very unprofessional experience in this tough time... My all respect and love for this bank gone in last 5 days that they cant fix the issue Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Verified Support Apr 06, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0efbr) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Apr 07, 2020 Updated by ArupLaha11 I must said u r very stupid ... I have sent emails, called every dam person in your organization ... no action till now ...your call center has no clue ... most of the time they did not even pick up phone your relationship manager has no clue either OTP team is not working for COVID --- really this is the example of best digital bank of India ... I feel shame for you please fix my issue asap Apr 07, 2020 Updated by ArupLaha11 We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation. Sample response from best digital bank !!! of India ... Shame ... Verified Support Apr 07, 2020 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team Apr 10, 2020 Updated by ArupLaha11 Still no luck ... so fun .. Apr 14, 2020 Updated by ArupLaha11 This is 2 weeks already icici bank phone banking is not working and hence my OTP issue is not resolved ... What a shame
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