ICICI Bank — ICICI B2 Banking

Website:

www.b2.icicibank.com

This is regarding a severe complaint related to the website of b2 banking.

I have been using icicib2 banking from 2008 and I have hardly seen any improvements in this website.

This being completely online banking, the web experience has to be really well otherwise it's of no use..!!

1) The mailing module is ridiculous - the grid does not show subject line for the mails. Do you expect your customers to click on each mail to find out what they want?

2) Inbox and Sent items are clubbed together in mailbox - please check some mailboxes like yahoo and gmail and improve this section on your website.

3) The information is not quite up-to-date anywhere - I recently wanted to update nomination details of my account and the information on website was different and one given by the online representative was different. My service request was closed with some comments and there was no update provided via mail or phone. Of late, I received the standard response - "Please visit the nearest branch and submit the documents" - Then what's the use of your online bank if I have to visit the branch in any case? Don't you think it kills the purpose of online banking itself. Help your customers to reduce their branch visits.

4) Train your customer representatives - they don't know that which website your website works well on. In fact it has to be browser neutral. Though the above problems are on all browsers be it IE, Chrome or Mozilla..!!

In fact the process for updating the nominee is easier in normal savings account than this online banking.

Now, there being no branch this adds to lot of problems for your customers. If you really care for your customers then please work out on these improvements or else your customers have better banks to move to.