ICICI Bank — icici bank approved and transferred loan with out my permission at wrong rate

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,

I have 2 personal loan running currently 1 in hdfc at rate 16.49 and 2nd in icici at rate of 14.49. Before a week ago i got a notification in my icici app that says i can avail a loan on 11.29% rate.

Then i raise a request of balance transfer from hdfc to icici and also top up of current loan at 11.29%.
The thing i want is that i just wanted top up of my icici loan with the amount needed for balance transfer at the rate 11.29%.

Then i got a call from executive with same concern he said to me that the same icici loan account will be top up with the amount which needed for the balance transfer at 11.29%. I said ok then he asked for my documents, i provide them all the documents but i didn't sign the auto debit form. So it means with out my permission they can't approve or deduct amount with my icici account.

Before 2 days, i got a call from an executive she said that my loan has been approved for the amount 2, 35, 000 at.
And when i asked her for emi details, she said that i will get another call for the emi details and disbursal related info.

Then i waited for almost 2 days but i didn't a single call from icici executive. But yesterday on 9 pm i got a mail that 1369.18 rs amount has been transferred in my account with response of my loan (Lpnod[protected]).

I came to know that this is fresh loan, and in starting i have asked executive not to create fresh loan i just want only 1 loan account with rate of 11.29% if possible.

Please cancel this loan, as i am not interested in new loan i just wanted for a loan merger means amount top up and balance transfer from one account only at 11.29%.

My email: sachin. [protected]@gmail.com
Phone no: [protected]
Loan no: lpnod[protected]

This is very bad of icici bank!