ICICI Bank — Icici bank destroyed my cibil due to negligence

Hello,

This complaint is regarding the order purchased using the debit emi option from ICICI bank. the product the was cancelled and the ICICI bank also received their money back but the debit emi was not cancelled.

1.When contacted the DEBIT card emi process there said that the request has been raised but the emi was not cancelled when asked about the update non of the icici customer support provided any details also the request was raised with the request no :sr[protected].
2. The customer support claimed that it is been raised and the cancellation is done where as still i receive mails stating about the pending amount which is already cancelled and now they had destroyed my hard maintained credit score with 100 points decreased.