ICICI Bank — Icici bank haven't got cashback of 2477.38 on purchasing xiaomi mi10i

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May 21, 2021

Address:

Shop no.5 , dalmeaida bldg , oppo hanuman mandir , Vasai west 401201

I purchased an xiaomi Mi10i from 'XIAOMI TECHNOLOGY INDIA PVT LTD' in Vasai on 29th January 2021. icici cash back offer was attached with it which promised to send rs. 2477.38 cash back on paying with icici issued credit card within a span of 90 days which completed on 29th april 2021 but i still haven't received my cash back. Due to covid lockdown the customer care service is also affected and i cannot get to hdfc customer care to complain about the situation.
I purchased this phone with icici credit card ending with xxxx-xxxx-xxxx-0008 with emi of 3 months. I have already paid all emi insttalments but the cash back has not been processed to my account.
Also attaching the invoice of phone purchased.

+2 photos

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team