[Resolved] ICICI Bank — icici bank imps fund transfer-timed out, money debited from my account

sunil1180

from Mumbai, Maharashtra

Address:

560037

I transferred rs 39k through imps on 01st june at 12.12 am from icici a/c to syndicate bank a/c.

The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message

"dear customer, imps txn ref xxxx for rs.39, 000.00 is timed out at beneficiary bank on 01-jun-2019 12:12:05. Txn status will be updated by bene bank in 3 working days."

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Jul 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442387) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team