[Resolved] ICICI Bank — ICICI Bank void sale transaction refund not received

tejasggs19

Nov 13, 2021

Address:

Prashant Corner, Shop no 11/12 Ashar INF Nerul Navi Mumbai

Hello Team,

I had made a transaction on Nov 9, 2021. I immediately made a void sale transaction but the refund has not been credited back to my account.
Please find attached the receipts for this, Please take this as a priority and credit my money back to my account. I waited but found no refund credited into my account. Please check and confirm.

I enquired with my saving account bank (Bank Of India), they said nothing pending from their side. I tried getting in touch with the shop where the transaction took place they showed me their account statement for that day and found nothing with my amount has been settled into their account and the amount has been put on Hold from ICICI bank end.

Account number from amount debited: Bank Of India [protected]

Date of debit: 09/11/2021

Amount debited: 4970/-

Please check and help with it. I've attached the transaction as well as void receipt

Regards,
Tejas Shirgaonkar

+2 photos

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Dec 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726394) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team