ICICI Bank — icici cheated 9090 inr and blaming customer.

Address:

560045

Hi all,

I am holding salary account in icici bank. The bank has deducted 9090 inr from my account without informing me or sending me any otp. When i called the customer service center, they told me that i have made an online transaction with amazon. What the hell? I have never used this icici's debit or credit card for any of my online purchase. When i raised my voice on the call then they told that they have raised a case (Sr[protected] and told me that they will get back to me with an update within 45 days. After two weeks the below is email (Attached) which i received from the customer service manager from icici. They told me that "it has been processed as these online transactions were completed using second-factor authentication (Atm pin). Therefore we will be unable to provide refund".

What's wrong with this bank? What do you mean that you cannot you make the refund? Why didn't you send me the otp when somebody is trying to use my pin? How can you blame me when the bank does not have the proper security system to protect the customers' money who believes and makes you no. 1 in the country?

I will not leave this here and i need my money back to my account at any cost. Also whoever is facing this kind of issues can refer to the below which i am going to do to get my money back :

Immediately block the card. Give details of amount debited. Get a reference number

• approach cyber cell and file a complaint.

• send a legal notice to the bank, asking to preserve original records of the transactions.

• maintain written communication with bank’s nodal officer.

• if bank dismisses your case, approach ombudsman in 30 days

• if aggrieved by ombudsman’s decision, approach the appellate authority, an rbi deputy governor

• follow-up with the cyber cell. Take the case to court if no progress for a month

*email from cs manager, icici*

Customer support

Sep 14 (1 day ago)

To me
Dear mr. Hussain,

We understand your concern.

This is with reference to your email regarding fraud transaction.

We inform you that we have raised a complaint through sr[protected] and it has been processed as these online transactions were completed using second factor authentication (Atm pin). Therefore we will be unable to provide refund. Please contact merchant in case of any issues.

We look forward to your co-operation to service you better.

Sincerely,
Customer service manager
Icici bank limited.